April 15th Weekly Newsletter

Posted on April 15 2020

 This email is for information purposes only. Please do not respond to this email. Please note, we will be sending email updates every Monday on a weekly basis. 

Sage is committed to sharing the most up-to-date information and resources on COVID-19 with seniors, caregivers, stakeholders, community partners, and professionals in the sector. You are receiving this email because you indicated you would like to receive regular updates from us.


Sage is working remotely to support seniors during the COVID-19 pandemic. Please note that we have closed our building and suspended most services to support social distancing measures. We are working remotely and continue to respond to essential needs. Staff are monitoring their emails and voicemails daily.

  • The Seniors Safe House programming will continue to function as normal. In an emergency, call 911. If you are a senior, or know of a senior, experiencing abuse, please hang up and dial 780.702.1520 for our Safe House Intake. For 24-hour support, call the Seniors Abuse Helpline at 780.454.8888.

  • All non-essential programs and groups have been suspended, including the income tax clinic. 

  • Health services and social work programs are still seeing clients by appointment after a pre-screening. For those requiring appointments for the health services program, please call 780.423.5510 and press 3. For those needing social work services, please call 780.423.5510 and press 4 and leave a message.


Effective immediately as per Alberta Chief Medical Officer of Health's order no visitors are allowed at Seniors Housing lodges and nursing homes. The only exception to this rule is individuals providing essential services. In cases where a senior needs support with meals, personal hygiene etc, only one essential visitor is allowed between 9:00 am- 4:00 pm. 

The “No Visitors” rule does not apply at independent self-contained  seniors apartments and tenants. However, limiting visitors and practical social distancing are encouraged.  

Westlawn courts continue to accept applications as well as move-ins.



Edmonton Transit Service (ETS) customers are encouraged to travel only if it’s essential, and when possible, travel during off-peak hours. Enhanced Saturday service is provided during the weekdays and regular Saturday service on the weekends. This allows more time for buses and LRT trains to be thoroughly cleaned and disinfected when they are out of service.

There are NO fares for transit at the time including bus, LRT or DATS. There will not be any refunds or prorated reimbursements for March transit passes, but if you have already purchased an April transit pass you can apply for a refund by calling 311. Able-bodied passengers are requested to board through the bus back doors. Those requiring use of the ramp or bus kneeling feature are welcome to continue using the front doors.

DATS service is still available for registered clients. There are fewer clients per vehicle to provide safe physical distancing.


Edmonton City Council approved a motion to postpone an increase to seniors' transit passes for one year. The motion, filed by Ward 1 Councillor Andrew Knack earlier this month, proposed freezing the cost for customers who had purchased the annual pass in 2019 for one year. The price of a senior pass had increased from $136.50 to $374 on February 1.


Share the Goods Canada is a community initiative that matches volunteers who offer to assist with groceries to those in need of groceries.  Both volunteers and those in need fill out an online form here: https://www.sharethegoods.ca/


Our colleagues at the Edmonton Social Planning Council have created an easy to navigate resource page which will help you access the latest information for financial and government aid, food service programs in Edmonton, and resources for physical and mental health. The resources cover a wide range of topics and the intent is to inform people about their options and available support, and provide them with tools to continue isolating, social distance, remain in quarantine, or access health care support.

Please click here to access the resource page: 



The Federal Canada Emergency Response Benefit application opened on On April 6th.  To apply and to read more information regarding this, click here: https://www.canada.ca/en/revenue-agency/services/benefits/apply-for-cerb-with-cra.html



Alberta Supports Centres are temporarily suspending in-person services until further notice. AISH and Income Support clients who need assistance should contact their caseworker directly or call their local office during regular business hours.

Albertans can also access supports and services online at alberta.ca/alberta-supports.aspx or by calling the Alberta Supports Contact Centre at 1-877-644-9992 and 780-644-9992 in Edmonton from Monday to Friday, 7:30 am – 8 pm.

COVID Information Line

A toll-free phone line providing information to Canadians about COVID-19. Dial 1-833-784-4397


Province Wide Ban on Visitors to Various Facilities

A province wide ban on visitors to long-term care facilities, seniors’ lodges, licensed group homes and other facilities is now in place. Under an amended public health order, no visitors will be allowed unless a resident is palliative, or the visitor is essential for delivering care that cannot be delivered by staff.

Family, friends and religious leaders will still be allowed to visit palliative residents. In these cases, only one visitor can enter at a time and they must undergo a health assessment. Exceptions will also be made if an essential visitor is needed to provide specialized care for a resident. Please note that any visitor to these facilities must undergo a health screening prior to entering.


Alberta Health Services Testing Criteria

Alberta Health Services (AHS) has expanded its testing criteria for COVID-19:

  • hospitalized patients with respiratory illness

  • symptomatic people living in continuing care facilities, group homes or similar congregate settings

  • symptomatic people 65 or older or who are living with someone 65 or older

  • symptomatic front-line health care workers, law enforcement, first responders, correctional staff, essential service, group home and shelter workers

  • symptomatic people living in the Calgary zone

Information regarding Covid testing can be found by clicking here.

To determine if you need to be tested and next steps, complete the COVID-19 self-assessment for Albertans or the  COVID-10 self-assessment for healthcare and shelter workers, enforcement personnel and first responders.


CARE Elder Program

"The most at risk in our communities and across Canada is our Elders. The CARE Elder Program sends out an automated wellness call once daily to the Elder and asks them to press any number on the telephone to let us know they are safe and well. While the Covid 19 continues, NationTalk will continue to cover the costs associated. You can find the latest information and details at www.thecareprogram.ca.  



We know many have questions around the effectiveness of face masks for the general public. Wearing a non-medical mask, such as a homemade cloth mask, has not been proven to protect the person who is wearing it. However, it may be helpful in protecting others around you. This is because face coverings are another way to cover your mouth and nose to prevent respiratory droplets from contaminating other people or surfaces. Additionally, wearing a mask may stop you from touching your nose or mouth.

If you choose to wear a non-medical mask or face covering, it should be well-fitted and not gape at the sides. You should also be aware that masks can become contaminated on the outside. Avoid moving or adjusting the mask. After wearing the mask, assume it has been contaminated and take the proper precautions. Critically, if you wear a mask, you must wash your hands before putting it on, as well as before and after taking it off. 

Cloth masks should be worn only a short time, as there is some evidence that they can trap virus particles after they become damp, which may put the wearer at greater risk of being infected.

For those choosing to wear non-medical masks, it may be prudent to carry a bag with several clean masks in it, as well as a plastic bag that can be used to safely store used masks until they can be washed at home. It is critical that used masks be carefully handled to avoid spreading infection to others.

The most important steps you can take to prevent the spread of infection remain the same. Consistent adherence to good hygiene such as proper hand washing, following all public health orders, staying home whenever possible, particularly if you are feeling ill and practicing physical distancing when you need to go out are the best ways to keep yourself and those around you healthy.



There is heightened concern with the spread of COVID-19 for the potential increase of elder abuse. We define elder abuse as any action or inaction to self or others that jeopardizes the health or well-being of any older adult. Forms of elder abuse include financial, emotional, physical, sexual, medication and neglect. We know that rates of abuse of all types, including elder abuse, increase significantly during crises and disasters.

To learn more, visit family violence during COVID-19.

Call 911 if you or someone you know is in immediate danger. Police and RCMP will respond even if you have COVID-19 or are in self‑isolation or quarantine and experiencing symptoms.

In many locations across Alberta, organizations have come together in a co‑ordinated community response to support older adults who are experiencing elder abuse. 

  • Family Violence Info Line (310-1818) can assist with information on elder abuse, shelters and co-ordinated community response resources. To learn more, visit alberta.ca/seniors‑and‑housing.aspx.


Alberta Psychologist  Association is offering free counselling to Albertans impacted by COVID-19. The first priority for this service is for health professionals and first responders. This is not a crisis line or a referral service but this is a service which is offered for free by volunteer psychologists. They are offering 1-3 sessions for those in need. 

Toll free number: 1-888-424-0297

Phone: 780-424-0294 or E-mail: paa@paa-ab.ca 

Also, Albertans can call the Mental Health Help Line at 1‑877‑303‑2642 or the Addiction Help Line at 1‑866‑332‑2322 24 hours a day, seven days a week, for confidential support, information and referrals.


COVID-19 IRN Resources

For immigrant, refugee, and newcomer seniors, information about the COVID-19 pandemic has been translated into different languages for ease of access.

  • End Poverty Edmonton: This web page list a variety of resources.

  • Edmonton Chinatown Care Centre: Dr. Bing Li has created an informative series of COVID-19 videos in Cantonese.

Depending on the immigration pathway in which immigrant, refugee and newcomer seniors (IRN) seniors arrived in Canada, most IRN seniors have limited or no access to essential services including income support and benefits, social programs, and healthcare. The Age of Wisdom Collective initiative has developed a helpful tool that outlines service eligibility and includes stories from seniors that illustrate the diversity in their immigration experience and their access to services.

For more information, contact Nuel Han, Project Animator with the Age of Wisdom Collective at nuelhanmchb@gmail.com.

Financial Information Sessions for Seniors

The Seniors Financial Empowerment Network (SFEN) provides free financial literacy information sessions in the areas of personal finance, protection of assets, housing, legal considerations, areas of fraud or abuse, communication and self-esteem. The seven core education modules can be presented as stand-alone sessions or as a complete series at seniors facilities, community leagues, churches, or in larger settings. The modules are delivered by senior volunteers. Contact Sarah by calling 780-722-6701 or emailing sarah.ramsey@edmonton.ca if you’re interested in booking a session.


Sage has been partnering with Edmonton Seniors’ Without Walls to offer a variety of interactive telephone-based social and health programming, free of charge. You can access all these programs with your phone from the comfort of your own home. 

Click here to learn more about the Seniors' Centre Without Walls and how you can join us by phone or computer!

You can access the calendar of events on our website by clicking here: https://www.mysage.ca/event


Core Strength and Stretching

The Edmonton Seniors Center are offering free live, upbeat online fitness classes will strengthen your core and get you in tip top shape. The classes will be delivered through the Zoom videoconferencing platform. To register, email Donna at donna@edmontonseniorscentre.ca with your phone number and the contact information for your emergency contact.

  • Fun & Functional Movement: Tuesdays, 11 - 12 p.m.

  • Stretch: Thursdays, 9:30 - 10:30 a.m.

Joyful Chats Peer Support Group

Mondays and Wednesdays, 1:00 p.m - 2:00 p.m.; Fridays 9:30 a.m. - 10:30 a.m.

If you want to connect with others for lively conversations, this online support group is for you. To keep things fresh, a new theme is selected each week with a different topic of conversation for each session. Sessions are limited to 10 participants so everyone has time to talk. 

To register and for more information, email Donna at donna@edmontonseniorscentre.ca. 

Upcoming Chats Include:

 Week Two - "Spring"

  • New beginnings: April 15, 1:00 p.m - 2:00 p.m.

  • Most memorable spring: April 17, 9:30 a.m.- 10:30 a.m. 

Live Streaming Yoga and Breathing Exercises

Mill Woods Seniors Association

Monday-Friday, 7:00 p.m.


In these stressful times, it's important to find ways to relax and stay grounded. Mill Woods Seniors Association is offering therapeutic virtual yoga and relaxation classes via the "Zoom" videoconferencing application. The classes run every weeknight in April. Click here to join the group. For more information about these sessions, download the poster or email Shambhu at ed@mwsac.ca. 

How to Access Edmonton Senior Center's Live Online Free Classes

Using an app called Zoom, ESC is bringing you live classes with the instructors you know. It's just like going to class but with the advantage of social distancing, something we all have to take seriously.

There are a few easy steps you'll need to do to attend the online, live classes. You can hear and see the other members, ask the instructor questions. and enjoy a chance to socialize with your class mates.

Follow these steps:
 You must download the Zoom app. 

Below, you'll find URLs appropriate to your laptop, tablet or smart/iphone.

 Download the Zoom App by clicking on the link that represents your device:

For Windows laptop:  https://zoom.us/support/download

For apple products: https://apps.apple.com/us/app/id546505307

For Android (non iPhone) tablets/smart phones downloads: https://play.google.com/store/apps/details?id=us.zoom.videomeetings

Zoom will only allow those with invites to attend the meeting. You must email brenda@everybodysyoga.ca to get an invitation. You must tell her which classes you want to attend.


You'll get a new invite for every class so make sure you choose all the classes you want to attend. 

When you get the invite in your email, click on the link about 5 minutes before class begins. The link will take you to the live class. Sending invitations keeps you safe online. 

Zoom Live Meeting Etiquette

  • Join early – up to 5 minutes before the meeting start time.
  • If you haven’t used Zoom before, click the link to download Zoom prior to the day of the meeting and familiarize yourself with any features you may need to use on the day – mute/unmute microphone, stop/start video, screenshare etc.
  • Have your video on unless you are experiencing connection issues
  • Find a quiet space without interruptions / background noise
  • Don't do anything on camera you wouldn't do in a class full of people. 
  • Have good lighting on your face so you can be seen clearly
  • Adjust your camera to be at around eye level if possible – especially take note of the angle of your laptop or phone screen if using the built-in camera.
  • Mute your microphone when not talking and remember everyone can hear you!
  • Try to avoid talking over / at the same time as other participant.
  • Be aware you are on camera and try to avoid doing other tasks, checking emails, looking at your phone etc.
  • Have a wonderful class!


Shakespeare's Globe Theatre 


The internationally renowned Globe Theatre is offering joy and wonder in a time of isolation by airing professionally-filmed Shakespeare plays every two weeks for free. Plays include Hamlet (2018), Romeo and Juliet (2009), A Midsummer Night's Dream (2013) and The Two Noble Kinsmen (2018), plus two previously unreleased titles, The Winter's Tale (2018) and The Merry Wives of Windsor (2019). Global thespians will also appreciate readings of Shakespeare's works in multiple languages.




Our friends from South East Edmonton Seniors Association (SEESA) sent along this great resource for the board game aficionados out there. This website has 800 virtual board games to enjoy, including the all-time classics such as "Bridge".


Internet Scrabble Club  

Wordsmiths unite! The Internet Scrabble Club offers a digital outlet for your word wizardry. Have fun playing with fellow language lovers and test your chops. Thanks to our friends from SouthWest Edmonton Seniors Association (SWESA) for passing along this great resource.


  • In a world where difficult news takes the front page, we are actively seeking true stories about people helping one another, building community during this challenging time and bringing a little bit of hope, peace and care to those around them. Here’s a wonderful news story which highlights moments like those from around the world: https://www.redbookmag.com/life/charity/a32050963/covid-inspiring-stories/

  • Staying connected is important. Sage has implemented a friendly call program. If you would like to be added to Sage’s friendly phone call list, please call 780.423.5510 and press 5 and leave a message requesting to be added to the list. 

  • Do you have a positive story about someone helping out another during this time that you would like to see highlighted in our weekly update? If so, I would love to hear it! Email Amber at aalexander@mysage.ca



These vetted service providers are geared up to help you with those outside chores, such as roofing, eavestrough cleaning or landscaping projects that need some “ tender loving care”.

To avoid physical contact, quotes and invoices will be emailed or delivered to your mailbox.

  • Payments can be made by e-transfer or by cheque left in your mailbox.

  • If you chose to pay by cash, please do so while the provider is still on your premises.

Service providers are available for the following categories:

Yard Maintenance: Spring yard cleanup, power raking, cutting grass, fertilization, rototilling, hedging.

Home Maintenance: Eavestroughs, plumbers, electricians, roofing, appliance repairs, home repairs.

Personal Services: Grocery shopping or prescription pickup.

Snow Removal: Snow removal, ice cleanup.

There is no charge to register in the Seniors Home Supports Program. You will be given a minimum of three referrals. It is up to you to contact each service provider to discuss costs and select a suitable company that fits your needs. Under this program, the exchange of payment is kept strictly between you and the service provider. A follow-up call will be conducted in a few weeks regarding referrals given. 

Home Supports Program Coordinator -- Phone: 780-860-2931

Email: hs@swedmontonseniors.ca




Edmonton Federation of Community Leagues

EFCL is continuing construction on Community League Plaza, following strict health and safety protocols. As part of this project, EFCL is seeking photos to showcase the rich history of Edmonton's community development. If you have a high-resolution photo that you can identify, source and have the permission to use that illustrates the following events and time periods, please email  plaza@efcl.org.

  • 1917 - 1920 picture of a community league event

  • 1923 - 1925 picture of a community league city clean-up event

  • 1952 - 1955 CL Queen contest or CL Talent show photo

  • 1966 - 1970 Green Shack Program photo

  • 1975 - 1978 EFCL Neighbourhood watch photo

  • 1985 Neighbourhood watch photo

  • 1994 City Hall grand opening photo

  • 2003 Photo of Millwoods Canada celebration

  • 2011 "Community League Day" event

Are you a professional working with seniors? The National Council on Aging has collated COVID-19 resources for professionals. Click here to learn more. 

If you have questions, please refer to our website: https://www.mysage.ca/. You can also call Sage at 780.423.5510 and leave a message. Please note that it may take us longer than usual to get back to you.

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