Important Update re: In-Person Services at Sage

Posted on September 19 2022

Sage continues to prioritize the health and safety of volunteers, staff, and the people we serve. As such, we are taking a phased approach to reopening our building for in-person services.

Sage’s main building is open for pre-registered group programming, and social work and other one-on-one supports by appointment only. The Computer Lab and Sunshine Café remain closed at this time, but in October, we will add a few drop-in Life Enrichment programs and have our puzzle and games area open. Please note, there is no public access to washrooms at this time. 

Program participants are asked to pre-screen themselves for COVID-19 before coming into Sage, wear a mask at all times, and maintain physical distancing and good hand hygiene and respiratory etiquette. The full course of the COVID-19 vaccination is strongly encouraged.

For the most up to date information regarding service delivery and phases of reopening, please call 780.423.5510. 

Front Door Access
Frequently Asked Questions

How do I register for Life Enrichment programming? 
To register, or for more information on which Life Enrichment programs will remain on Zoom and which programs are held at Sage and require pre-registration, please visit www.mysage.ca/life-enrichment, email life@mysage.ca, or call 780.701.9016.

Who has access to Sage's main building?
Sage’s main building is open for pre-registered group programming, and social work and other one-on-one supports by appointment only. In October, we will add drop-in life enrichment programs and have our puzzle and games area open. Please note, drop-in social work services are not available at this time.

Is the Sunshine Café open?
No, not at this time. We are asking people to stay masked at all times while they are in the building, so the Sunshine Café will not reopen at this time.

Can I bring my own food to eat on site?
No, not at this time. We are asking people to stay masked at all times while they are in the building, so we are encouraging people to eat before or after they come for programs or services. We will continue to monitor and reassess this approach over time.

Do I need to be vaccinated?
The full course of the COVID-19 vaccination is strongly encouraged for your own health and safety. Proof of vaccination is not required for program participants to access Sage’s main building. Sage staff, students, and volunteers are required to be vaccinated.

I need to access Sage's Seniors Safe House. Do I need to be vaccinated?
No. Proof of vaccination will not be required to access the Seniors Safe House.

I don’t want to wear a mask and/or I have a mask exemption. Can I come to Sage?
No. If you choose not to or cannot wear a mask at Sage, you will be asked to leave the premises and alternate forms of service delivery, including service online or over the phone, will be explored. 

Please note, if you do not have your own mask or face covering, or staff determine that the mask you are wearing is not effective, we will provide you with a mask to wear. Please clean your hands with hand sanitizer before and after putting your mask on.

I have an appointment at Sage. How can I be sure the building is still open when I get there?
You will be contacted the day before your appointment, and staff will do a health screening to confirm that nothing has changed for you since the appointment was made. We will also have Sage staff members and volunteers positioned at the main door to let you in and direct you further. 

For example, if you have an appointment with a social worker they will meet you at the door at your appointment time. 

How do I book an appointment at Sage?
If you do not have an appointment, please call 780.423.5510, extension 323 or 587.773.1764 to leave a voicemail, and we will return your call within 2 business days.

I am experiencing a crisis (abuse, homelessness, food insecurity, etc.) What should I do?
If you or a senior you know is experiencing abuse, please call Safe House Intake at 780.702.1520. Please note, Sage does not provide immediate assistance for crisis and/or emergency situations. In these situations, we recommend that people call 211 for community resources. If they require emergency housing, please refer them too:

  • Homeward Trust: 780.496.2630
  • Hope Mission (Shelter): 780.422.2018
  • WEAC (Women’s Emergency Accommodation Shelter: 780.423.5302

I need help with Guardianship and/or Trusteeship. What should I do?
Due to ongoing challenges with operating costs and the increased number of organizations in community that are now providing this service, we have made the difficult decision to end the Guardianship and Trusteeship program at Sage as of April 2022.

We encourage you to contact the Office of the Public Guardian and Trustee (OPGT) for referral information regarding assistance with Guardianship and/or Trusteeship applications. If you provide the information for lawyer firms below, please advise that we do not endorse, nor are liable for their work.

Edmonton Main Office (Adult Guardianship)
Phone: 780.427.0017
4th Floor, John E. Brownlee Building, 10365 97 Street
Edmonton, Alberta  T5J 3Z8
Canada

Edmonton Main Office (Trusteeship)
Phone: 780.427.2744
4th Floor, John E. Brownlee Building, 10365 97 Street
Edmonton, Alberta  T5J 3Z8
Canada

Is there going to be a 2022-23 Directory of Senior Services? Where can I get a copy?
Production of the 2022-23 Directory of Senior Services has not begun as work is underway to secure funding to support the cost of producing the Directory. Print copies of the 2020-21 Directory of Senior Services continue to be available and can be picked-up at Sage or various locations across the Capital Region. (Every branch of the Edmonton Public Library, Alberta Motor Associations, other seniors centres, etc., please call first to ensure they have stock available.) If you are unable to pick up a copy, we will mail you one as long as supplies last. Please call 780.423.5510, or email info@mysage.ca with your request (including full name, mailing address, and phone number.)

I am here for my Income Tax Appointment.
All income tax appointments are offered via telephone. If you have turned up to Sage at the time of your appointment you have likely missed the phone call from the income tax preparer. Please call 780.809.9424 to reschedule your appointment.

I have questions about Sage's main building reopening. Who do I contact?
For the most up-to-date information about service delivery and the phases of reopening Sage’s main building for in-person services, please call 780.423.5510 or visit www.mysage.ca.

Mandatory public health measures in Alberta have been lifted, why is Sage still adhering to health measures?
Throughout the COVID-19 pandemic, Sage has prioritized the health and safety of volunteers, staff, and the people we serve. As mandatory public health restrictions are lifted in Alberta, Sage will continue to adhere to public health recommendations and preventative measures to help mitigate the spread of COVID-19. These measures have proven to be the safest and most effective way of protecting our communities.

How long will Sage be adhering to transmission prevention measures (e.g., masking, social distancing recommended, etc.)?
Sage will adhere to transmission prevention measures until we are confident that the health and safety of staff, volunteers, and the people we serve are no longer compromised by the COVID-19 pandemic.

Is the computer lab open for drop-in use?
No, not at this time. Sage is not currently open for drop-in programming. For information on scheduled computer classes, to register, or for more information on Life Enrichment programs, please visit www.mysage.ca/life-enrichment, email life@mysage.ca, or call 780.701.9016.

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